Direct access to experts
You talk to our WordPress specialists, not chatbots or scripted first-line support. Real answers from people who understand the problem and have been managing production WordPress servers since 2007.
Real engineers, not scripts.
Support staffed by WordPress engineers who've been running production servers since 2007. No chatbots, no scripted first-line tickets.
- Direct access to experts
- Proactive audits and optimisation
- A comprehensive knowledge base
Why it matters
"Have you tried clearing cache?" is not support.
Most hosting support is a triage funnel. A chatbot first, then a scripted tier-1 agent reading from a runbook, then maybe — after enough back-and-forth — someone who can actually look at your server. The model exists because it's cheap to scale; it also wastes hours of your time and rarely solves the underlying problem.
What you actually want is the person with the context. Someone who knows your stack, has fixed this kind of thing before, and can tell you not just what the fix is but why it broke in the first place.
We staffed support that way from day one. It's the reason most of our reviews mention the team, not the servers.
What's in the box
Real help, included.
Proactive audits and optimisation
Beyond reactive fixes, we can audit your site for performance and security, point out what to improve, and help you tighten it up — as part of the managed service, not as a paid extra.
A comprehensive knowledge base
If you'd rather solve it yourself, the knowledge base has step-by-step guides for the issues that come up most often. Updated when something changes.
Free, seamless migrations
Moving a WordPress site to Kiravo is free. Our team handles it manually — no migration plugins, no broken serialised data, no downtime when we flip your DNS.
Transparent pricing
Straightforward pricing, no hidden fees, no surprise renewal bumps. What you see is what you pay, year over year.
How it works
What happens when you open a ticket.
The whole point is keeping this path short. Four steps, one person, no escalation maze.
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Step 1
You write the ticket
From the control panel, by email, or from inside the WordPress dashboard. Whichever's faster for you.
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Step 2
It lands with a WordPress engineer
No tier-1 triage. No copy-pasted "have you tried clearing cache." The first person who reads it is the person who can fix it.
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Step 3
They reply with reasoning, not just commands
You learn what was wrong and why, so the same problem doesn't catch you again. Follow-ups stay on the same thread — no re-explaining context every reply.
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Step 4
If it's deeper than a ticket, we audit it
Free performance and security audits are part of the managed service. If your problem points at something architectural, we'll dig in instead of patching the symptom.
Proof in production
It's the line our customers keep writing.
“These support guys are the very best, second to none. Always fast, competent, and super friendly. For me still the best WordPress hosting company there is.”
The other pillars
Support is one of four.
Great support can't make a slow server fast, can't patch an insecure platform, and can't fix a panel that fights you. Here's the rest of the platform.
Frequently asked
Support questions, answered.
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How fast do you respond to tickets?
Median first reply lands within an hour during European business hours. Outside those hours we're slower but not silent — most tickets still see a reply the same day. If something is on fire, mark it urgent and we'll prioritise.
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What hours are you available?
Monday to Friday, 09:00–18:00 CET, with on-call coverage outside those hours for platform issues affecting your site. Holidays follow the Romanian calendar.
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Are migrations really free?
Yes — every plan includes one site migration handled manually by our team. Zero downtime, your DNS only flips after you've confirmed the new copy looks right. Additional migrations are free for managed-server clients; for shared plans we charge a small one-off if you want help with more than one.
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Will you help with code-level issues, or just hosting?
Hosting is what we charge for, but our engineers have spent the last 18 years inside WordPress installs. We'll often spot the plugin or theme causing your issue and point you at the fix, even when the problem isn't strictly ours.
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Do you offer phone support?
No — and that's deliberate. Written tickets give your problem a thread, a history, and a paper trail. They also mean the right engineer answers, not whoever picked up the phone. If a screen-share is the right call, we'll set one up.