★★★★★
These support guys are the very best, second to none. Always fast, competent, and super friendly. For me still the best WordPress hosting company there is.
Reint Tettero
Human-powered support with a little help from AI
AI helps us with fast documentation search and first drafts, but a WordPress specialist will always be there to help you when you open a support ticket.
Real help, included
Here's what's included at Kiravo, at no extra charge.
Direct access to experts
You talk to WordPress specialists who have been using WordPress since 2008. The first person who reads your ticket is one who can fix it.
Security audits and malware cleanup
If your site is compromised, we find the infection, clean it, and give you advice on how to prevent it in the future.
Performance audits and optimisation
We audit what's slowing a site down, from caching to database bloat to heavy plugins, and help you fix it.
Free migrations
We move your WordPress site by hand, with no migration plugins and we make sure nothing breaks.
Answers you can find yourself
Prefer to solve it yourself? Our blog has step-by-step guides and case studies, updated when something changes.
Transparent pricing
Clear pricing with no hidden fees and no surprise renewal bumps. What you see is what you pay, year over year.
See the actual work
We document the work: malware cleanups, case studies, and free guides.
Case study
Cleaning a 6,000-post SEO-spam infection
How we traced and removed a persistent malware that kept regenerating spam posts after every deletion.
Read itGuides
In-depth WordPress guides
Tutorials on migrations, security, and performance, written by the people who answer the tickets.
Read the guidesDocs
Product documentation
How the control panel, billing, and domains work, documented step by step and kept current.
Read the docsWordCamp talk
A deep dive into WordPress performance
Andrei Chira's talk from WordCamp Romania 2024 on finding and fixing what slows WordPress sites down.
Watch itWhat people say about our support
Real reviews left on third-party platforms over the years.
★★★★★
Kiravo is the fifth hosting service I've used, and the first I've ever created a Google review for. Their customer service is first class: very responsive, always getting to the heart of the matter quickly, and then sorting things out patiently and expediently. I recommend Kiravo without hesitation.
Philip Sheldrake
★★★★★
I've been a client for 10 years and I'm still very happy with their hosting. Whenever I needed help they responded very fast. I don't think I've ever waited more than 15 minutes for a reply.
Ovidiu Avramus
★★★★★
I never experienced such wonderful customer service before. Fast and reliable by far. They are the greatest.
Eliot Chesnay
Support is part of a bigger picture
Great support is what we're most proud of, but everything else is also top-notch.
Support questions
Don't see yours? We're happy to answer before you commit to anything.
How fast do you respond to tickets?
Median first reply lands within 10-15 minutes during European business hours. Outside those hours we're slower but not silent. Most tickets still see a reply the same day. If something is on fire, mark it urgent and we'll prioritise.
What hours are you available?
Emergency services, monitoring and intervention at the datacenter level operate 24/7. Our end-user support team operates from 08:00 to 00:00 CET, except during legal holidays, when we offer limited support only for emergency situations. Holidays follow the Romanian calendar.
Are migrations really free?
Yes, every plan includes unlimited site migrations handled manually by our team.
Will you help with code-level issues, or just hosting?
We cannot guarantee that we'll always be able to help with code-level issues, but we can guarantee that we will try. We will do our best to help you identify and solve issues, even when the problem isn't strictly on our end.
Do you offer phone support?
No, and that's deliberate. Written tickets give your problem a history and a paper trail. It's also usually more efficient and fast than phone support.