How to request account deletion
Use the account-deletion option only when you intend to close your Kiravo client account. Treat a confirmed deletion as permanent. Do not use it to cancel just one hosting service or to update incorrect contact information.
Before you request deletion
Section titled “Before you request deletion”- Resolve active hosting services, domain renewals, and unpaid invoices with Kiravo first. Use Request cancellation for a hosting service you want to end.
- Transfer anything you intend to keep and confirm that its new owner has access before closing the account.
- Save any invoice PDFs and account-data export you need.
- Download any website or mailbox data you want to keep through Backups. An account-data export does not replace a website backup.
Find the deletion option
Section titled “Find the deletion option”- Sign in to the Kiravo client area.
- Open Account details and stay on Overview.
- Scroll below the account information and the blue Download button.
- Use Delete my account / forget my data only when you are ready to proceed. Read the requirements, warnings, and any confirmation shown before submitting the deletion request.
- Keep any confirmation Kiravo provides. If the outcome is unclear, contact support before repeating the request.
Which data can remain
Section titled “Which data can remain”Account deletion does not mean every record is erased immediately. The Privacy Policy explains that Kiravo retains some billing information and other records for accounting or legal obligations. Contact Kiravo for the scope and status of a deletion request.
If you can still sign in, open a support ticket before requesting deletion. Otherwise use the contact page. Do not send passwords or identity documents unless the team requests them through an appropriate verification process.
If you only need to correct information, use Edit details, Change email, or Change password.