Your account history
Open History in the Kiravo client area to review recorded account activity, messages, and portal notifications. This is separate from WordPress or web-server logs.
Review account activity
Section titled “Review account activity”- Sign in and open History in the sidebar.
- Stay on Logs to review recorded activity. The table has Date, Description, and Status columns.
- Click a column heading to sort the list. Match the date, action, and result to the event you are investigating.
- Read the full description before interpreting a status. A successful account event does not by itself confirm that a hosting change or payment completed.
Log descriptions can contain connection IP addresses and other account information. Do not publish complete logs or screenshots without removing private details.
Review emails and notifications
Section titled “Review emails and notifications”- Emails lists messages Kiravo has sent to the account. Use Subject and Date sent to find the relevant message and open it using the action offered by the row. A message in this history is not confirmation that it reached your inbox; check spam and mailbox filtering if it is missing.
- Notifications shows notifications in the client portal. Check this tab when investigating an alert you saw while signed in.
Review Account settings to choose the email categories you receive.
If an event is missing or unfamiliar
Section titled “If an event is missing or unfamiliar”Check the dates and the appropriate tab first. For billing questions, also check the actual invoice status. If a record or outcome is unclear, open a support ticket with the event time, description, and expected result.
If you see an unfamiliar sign-in, consider whether you used a VPN or another network. If you still do not recognize it, contact Kiravo support, change your password, and review two-factor authentication. Do not include passwords or one-time codes in your support message.