How to track your support tickets
Open Support Tickets in the Kiravo client area to find requests associated with your account.
Find a ticket
Section titled “Find a ticket”- Select All to see the full list available to your login, or use Open and Answered to filter by status.
- Find the request using its Ticket # or Subject. The table also shows Status, Department, and Date.
- Click the ticket to open the conversation and read the latest message before following up.
The table headings have sort controls. Use them to change the order when you have several requests.
Nothing to display means there are no tickets visible in the selected view. Switch to All before assuming a request is missing. An account with no requests will show an empty list in every view.
Follow up on a request
Section titled “Follow up on a request”Use the existing ticket for updates about the same issue. Include new error messages, changes since your last message, or the result of steps suggested by support. Read the conversation before sending a reply so you do not repeat information already provided.
For a separate issue, click Create new and follow Open a support ticket. Give the new request its own subject and select the related service when available.
If a ticket is missing
Section titled “If a ticket is missing”Check that you are signed in to the correct Kiravo account and that All is selected. A contact’s permissions can restrict which tickets and departments they can access. The account owner should review View current tickets, View all organisation tickets, and the department restrictions.
If a newly submitted request does not appear, return to the form and check whether it showed a validation error. Avoid submitting repeated copies while you check the result.