How to manage backups in the control panel

Open a website in the hosting control panel, then choose Backups. The list contains the backups currently available for that website. Automatic backups and manual restore points can have different contents. Check the chosen entry before restoring.

Reading the backup list

Each entry shows its date and time, a MANUAL or AUTOMATIC badge, content indicators, and a Restore menu.

• The document icon and size identify file data.
• A database indicator identifies database data when included.
• The envelope icon and count identify mailbox data.

Website data and email may appear as separate backup entries taken at different times. A newer file backup does not prove that email is included, and a mailbox backup does not contain your website files. Use the page controls below the list to check older entries.

Do not infer a retention period from the number of entries shown. Check your plan or ask support which schedule and retention apply. Keep an independent export when you need data beyond that retention period.

Create a manual backup

1. Click Backup now at the top right of Backups.
2. In Backup website, optionally enter a Backup note, such as “Before changing PHP version”.
3. Click Backup now in the dialog to start, or Cancel to leave without creating it.
4. Wait for completion, refresh the list if needed, and check the new manual entry’s date, note, and contents.

Create a restore point before an application update, a PHP version change, a database import, or a migration. Starting a backup is not proof that it completed; confirm the resulting entry before changing the website.

Restore a backup

Before restoring, check the website, backup date, and contents. Preserve the current state with a fresh backup or export if you may need it later. For an active shop or other site receiving writes, plan how to handle new orders, messages, and uploads during recovery.

The Restore menu offers Full website or Custom for a website backup. Mailbox backups offer All mailboxes and Custom. Only data present in the selected backup can be restored.

Full website restore

1. Open Restore on the chosen website backup and select Full website.
2. Review the scope and any confirmation shown. Confirm only when you intend to replace the affected live data with the backup’s contents.
3. Wait for the restore to complete and check for errors.
4. Test the website, administrator login, and the functions affected by the recovery.

Caution

Restoring files or databases can replace changes made after the backup. Full website does not mean every data category is present in that archive. Check whether email requires a separate restore.

Custom restore (files, databases, mailboxes)

Choose Restore → Custom to inspect the available categories. This screen lets you select data before clicking Restore now. Use Cancel to return to the list without restoring anything.

Files

The Files → Home directory section has a folder tree and a listing with Name, Size, Modified, and Permissions. Select only the files or folders you need, or use Select all for the whole selection shown.

Check the full path before restoring. Restoring application files without the matching database can leave the application inconsistent.

Databases

When a backup includes databases, use its database section to choose the required data. Check the database name against the application’s configuration before restoring.

A selected database restore may not recreate database users or grants. Verify the application’s connection afterward. If you need users and permissions recovered too, confirm the recovery scope with support before proceeding.

Emails

Choose a mailbox backup, open Custom, and select the mailboxes you want to recover. The panel states that it merges messages from the chosen backup with existing email data for the selected mailboxes. This can bring back messages you previously removed, and you should check for duplicates afterward.

Confirm the result

Click Restore now only after reviewing the selected items. Wait for completion and check the recovered files, application, databases, or mailboxes. If recovery fails or the expected data is missing, open a support ticket with the website, backup timestamp, selected scope, and error text.

Download website data

Exports are available on the website’s Overview, under Quick links → Download.

1. Open Overview using the home icon in the website navigation.
2. Under Quick links, open Download and choose Download website data.
3. Follow the export prompts, wait for preparation, and save the archive using the download offered by the panel.
4. Check that the download completed and inspect its contents before relying on it for a migration or archive.

Keep the archive outside a public document root and store it where only intended recipients can access it. For routine restore points before a change, use a manual backup in the panel.

Download email data

Use Overview → Quick links → Download → Download email data for a mailbox export. Wait for the export, download it, and check the included mailboxes and file format before starting a migration. Do not assume an archive can be imported by a particular email client until you have checked its contents and that client’s supported formats.