How to edit your account details

Your Kiravo client account holds the personal or organization details used for account administration and billing. Update these details when your name, organization, address, or contact information changes.

To change your sign-in email or password, use Change email or Change password. The email shown on Edit Details is not editable there.

Update the details

1. Sign in to the Kiravo client area.
2. Open Account details → Edit Details.
3. Check Account type. Use Personal for a personal account or Organization for an organization account. Provide the fields required for the selected type and billing country.
4. Update only the information that needs changing. The personal-account form includes first and last name, identification information where required, postal address, city, state or county, postal code, country, and phone number.
5. Complete fields marked with an asterisk. Check the country, state or county, and phone prefix before saving.
6. Click Save Changes at the bottom of the form and wait for the result.
7. Return to Overview and check that the saved details match what you entered.

Edits are not stored until you save them. If you leave the page without saving, reopen the form and check its stored values before assuming a change took effect.

Billing corrections and validation problems

Updating the profile is not confirmation that an invoice already issued has been corrected. If an existing invoice has the wrong billing information, open a support ticket with its invoice number and explain the correction needed.

If the form rejects your changes, read the validation message and check required fields, country-specific information, and the phone format. If it still cannot be saved, contact support with the field name and error message. Avoid screenshots containing identification numbers or other personal information.