Contact and team permissions
Privileges control exactly what someone can do on your account. The same section appears whenever you add or invite a contact, create or invite a team, or edit any of them — so the options below apply to both contacts and teams.
Start from a preset, then fine-tune the individual permissions.
Presets
Section titled “Presets”- None — nothing selected.
- Technical Staff — a technical and support-oriented set.
- Full Privileges — everything enabled.
- Accounting — a billing and finance-oriented set.
Permission categories
Section titled “Permission categories”- Billing — receiving billing notifications, invoices, reminders, and quotes; viewing and paying invoices; placing orders; accepting order contracts; receiving order emails; viewing the balance; adding funds; editing card details; viewing and accepting estimates; and viewing service prices.
- Support — opening, viewing, and closing tickets, receiving email notifications, and viewing all of the organisation’s tickets.
- Misc — account-level controls such as editing the main profile, managing service groups, viewing email history, receiving generic and file-related emails, editing allowed IP access, adding or editing contacts, managing teams, the affiliates section, the cart and product portfolio, and full control over services and domains.
- Department access — the “Disable access to following departments” option blocks specific support departments (for example, Customer Support).
Per-service and per-domain permissions
Section titled “Per-service and per-domain permissions”Below the general permissions, each of your services and domains has its own permission block, so you can grant access item by item.
For a hosting service, you can allow viewing details and billing info, requesting cancellation, upgrades and downgrades, accessing the control panel and login details, resetting the password, changing the billing cycle, label, or owner, manual renewal, related invoices, and auto-renewal.
For a domain, you can allow viewing details, renewing, managing and registering nameservers, auto-renew, changing the label or owner, related invoices, and syncing domain status. Depending on the TLD, some domains also expose DNS Management, Auth Info / EPP Key, Registrar Lock, Manage DNSSEC, Manage Privacy, and Contact Information.
Click Save Changes to apply the permissions.