How to manage users in the Kiravo control panel

The Users area in the global sidebar is where you manage who can sign in to your control panel. From here you invite new users, change roles on existing users, and remove access when someone leaves. This guide covers all three.

The Users area is not the same as inviting someone to your client area for billing — those are two separate systems with their own user lists.

Open the Users area

In the global sidebar on the left, click Users. You’ll see the Users and roles page with a table of everyone currently invited: their name, role, 2FA status, and date added. Your own row is marked (You).

Each row has a ⋮ menu at the end and the page has an Invite user button at the top right.

Invite a new user

1. Click Invite user at the top right. The Invite new user form opens.
2. Fill in the user’s details:
   • Full name — the person’s real name.
   • Email address — where to send the invitation.
3. Pick an Invite method:
   • Invite with email — the panel emails the invitation directly to the address you entered.
   • Invite with link — the panel shows you an invite link after you submit; copy and share it manually (useful if their email is unreliable, or if you want to send it via Slack or a chat tool).
4. Choose a User role:
   • Super admin — unrestricted access. They can manage every website, every mailbox, the subscription, and other users.
   • Collaborator — restricted access. They can only manage the specific website(s) you grant them access to. Use this for developers, agencies, and contractors who need access to one project, not the whole account.
5. Click Invite. If you picked Invite with email, the panel sends the message immediately. If you picked Invite with link, copy the link from the confirmation screen.

The invited user appears in the Users table once they accept.

Caution

Only invite people you trust. A Super admin can do everything you can — including delete websites and remove other users. When in doubt, use the Collaborator role and grant access to specific sites.

Change a user’s role

If someone’s responsibilities change — for example, a Collaborator gets promoted to admin — update their role rather than creating a new user.

1. On the Users page, find the user in the table.
2. Click the ⋮ menu at the end of their row.
3. Choose the option to change their role.
4. Pick the new role (Super admin or Collaborator) and confirm.

The change takes effect immediately; the user keeps their existing 2FA setup and account history.

Find a user or filter the list

For accounts with many users, use the filter controls at the top of the page:

• All roles dropdown — narrow to just Super admins, just Collaborators, etc.
• Search icon — find someone by name or email.

Remove a user

When a contractor finishes a project, an employee leaves, or anyone else no longer needs access, remove them.

1. On the Users page, find the user.
2. Click the ⋮ menu at the end of their row.
3. Choose the option to remove their access.
4. Confirm.

The user is removed from the table. They can no longer sign in to your control panel.

Note

Review the user list periodically. It’s easy to forget about an old contractor’s invite years later. A quick pass through the Users page every few months is good hygiene — anyone who doesn’t recognise themselves on the list should be removed.