How to download your account data

Account details → Overview lets you review the account information Kiravo holds and download the export offered by the client area in JSON format.

This is an account-data export. For website files, databases, or mailbox data, use Backups. For invoice PDFs, use Billing → Invoices.

Download the export

1. Sign in to the Kiravo client area.
2. Open Account details and stay on Overview.
3. Review the stored information, then scroll below the table to the explanation about machine-readable JSON.
4. Click Download. Use the blue download button, not the account-deletion action beneath it.
5. Save the file if your browser asks for a location. If no prompt appears, check the browser’s downloads list.

Keep the downloaded file in a private location. It may contain personal and billing information. Do not upload it to a public repository, attach it to an unencrypted message, or share a private download link.

If the download is missing or incomplete

Check the browser’s downloads list and confirm that you are still signed in. If the link returns you to sign-in, authenticate again and return to Overview.

If the export is unavailable, unreadable, or does not contain information you expected, open a support ticket and describe what is missing. Do not attach the complete export unless the team requests it and provides an appropriate way to send it.

For questions about the information Kiravo stores or a broader data request, see the Privacy Policy.