How to manage email accounts in Kiravo

Open your website in the hosting control panel and select Emails. This section manages addresses on the website’s domains. It is separate from the email address used to sign in to your Kiravo client account.

The list shows each address, mailbox usage, DKIM status, a webmail action, and a row menu. Use Add account to create an address. A website with no addresses shows an empty list instead.

Before relying on delivery, check the domain’s mail routing and DNS. Creating a mailbox alone does not redirect incoming email from an external provider.

Create an email account

1. Click Add account. Enter the part before @ in Email address and choose the domain beside it.
2. After entering the address, choose the Account type. Mailbox stores messages. Forwarder-only routes messages to the destinations you specify without creating a normal mailbox for client login.
3. For Mailbox, set Mailbox size using the value and unit controls. Review the plan allowance and the field’s limits before choosing a quota. Enter Full name if you want a display name.
4. Set the mailbox Password, or use the key button to generate one. The form requires at least 10 characters, including a lowercase letter, an uppercase letter, a number, and a special character. Save it in your password manager.
5. Select Make this email address a catch-all only if you want this address to receive mail sent to non-existent addresses on that domain.
6. Review the address and settings, then click Add. Check the resulting entry or any validation error. Cancel leaves without creating it.

For Forwarder-only, the form shows Forward emails to instead of mailbox storage and password fields. Enter each intended destination using the controls provided, then review it before creating the address.

Manage a mailbox

Open the mailbox’s row menu and choose Manage. The page has shortcuts to Mailbox, Forwarders, Catch-all, Spam settings, Out of office, and Email client settings.

Mailbox

Use Senders name to change the display name and the pencil beside Mailbox size to review or change the quota. Reset changes the mailbox password. After a password change, update any email clients using it.

The DKIM indicator links to the domain’s email authentication settings. Check DNS and the provider sending your messages before changing DKIM.

Forwarders

For a normal mailbox, the panel stores incoming messages and forwards them to the configured addresses. Enter a Forwarding address and use Add to add a destination. Review existing destinations before removing or adding one.

Forwarding shares incoming correspondence with another address. Check that the recipient should receive it. A forwarder on a mailbox and a Forwarder-only account have different storage behavior.

Catch-all

Catch-all routes messages for non-existent addresses on the same domain to this address. It can also collect spam sent to guessed names. Review whether you need it before enabling it.

Tune the spam filter

Spam settings has three thresholds on a Strict to Permissive scale:

• Spambox sends messages above its threshold to the Spam folder.
• Reject refuses messages above its threshold. The sender usually receives a non-delivery notice.
• Greylist temporarily defers messages above its threshold while waiting for the sending server to retry.

The separate Allow/block list accepts specific email addresses. Allowed senders bypass spam filters. Review addresses carefully before allowing or blocking them.

Record the existing values and change one setting at a time. If expected mail is missing, check Spam, blocked senders, the sender’s error message, and the domain’s routing before relaxing the filters.

Set an out-of-office reply

1. Under Out of office, click Add.
2. Choose Start and end date, or select Send until I turn it off if you will disable the reply manually.
3. Enter the Subject and Message.
4. Review Enabled and click Add to save. Use Cancel to discard the form.
5. Check the saved reply and its schedule. If you chose no end date, return and turn it off when you are available again.

Email client settings

Open Manage → Email client settings and copy the server shown for your mailbox. Use your full email address as the username and the mailbox password, rather than your Kiravo login password.

The current panel lists:

Protocol	Port	Connection security
IMAP	993	SSL/TLS
SMTP	465	SSL/TLS
SMTP	587	STARTTLS
POP	995	SSL/TLS

For synchronized folders across devices, choose IMAP. Use SMTP for sending and match the selected port to its security mode. If you choose POP, review the client’s settings for keeping copies on the server before downloading mail.

Follow the account-setup instructions for your email app and enter these values manually if automatic setup finds the wrong server. Verify any certificate warning with support rather than disabling certificate checks.

If connection fails, check the server name, full username, current password, port, and encryption mode. If login works but incoming mail does not arrive, check mailbox quota, DNS, and mail routing. Contact support with the error and time of the attempt, without sending passwords or private message contents.

Disable or delete a mailbox

The address’s row menu offers Manage, Disable, and Permanently delete. Use Disable to pause access without deleting the mailbox. Check the result before relying on delivery or client access again.

Before deletion, export the messages you need using Download email data, or confirm that your local email client has a complete copy. IMAP synchronization alone is not an independent backup.

Caution

Permanently delete removes the mailbox and its messages. Check the address in the confirmation and keep a verified export first. Do not assume that deleting a mailbox stops existing forwarding elsewhere or that its backup will remain available afterward.